Refund policy

Because our products are personalized and made specifically for each customer, all custom and embroidered items are final sale and cannot be returned or exchanged.

Orders may be canceled before embroidery or customization has begun. Once work has started, the order cannot be canceled.

If we make an error with your order, please contact us as soon as possible so we can work with you to make it right.

Customer-Supplied Items

Customers who provide their own items for embroidery acknowledge that embroidery involves permanently altering the item. While we take great care with every order, customer-supplied items are provided at the customer's own risk. Cozy Cub Embroidery is not responsible for replacing or reimbursing the retail or sentimental value of customer-supplied items in the event of damage resulting from the normal embroidery process.

Shipping charges are non-refundable unless the issue was caused by an error on our part.

If you have any questions or concerns about an order, please contact us before placing your order.